PLANNING & CUSTOMER SERVICE
Efficiently synchronise your business activity and your resources
You want to modernise your Planning, Sales Management or After-Sales Service to:
- Control your customer service level
- Rationalise your inventories
- Maximise your productivity
- Increase your flexibility and resilience
TRAKER supports you in 3 areas
- Redesign or adaptation of your planning guidelines
(MRP2, DDMRP, etc.)
- Definition of a PFEP
(Plan for every part) strategy per SKU
- Implementation of a S&OP (Sales and operation planning) process for production and/or logistics
- Harmonisation and alignment of services offered to customers
- Design of Planning, Sales Management and After-Sales services
- Review of forecasting tools and processes
- Optimisation of S&OP and MPS
- Review of planning parameters by layer (Horizon, Time-frame, Frequency, Load levelling/capacity smoothing rules, etc.)
- Review of inventory management parameters
- Optimisation of Sales Management and After-Sales processes
- Modernisation of ERP functions involving planning and processing customer requests
- Development of tools to simulate and optimise load/capacity
- Implementation of EDI for customer orders
- Implementation of control systems for planning performance (OTD, Hedge inventories, Productivity, etc.)
- Implementation of control systems for customer service performance (OTD, Bill-backs, Credit notes, Litigation, etc.)
S&OP
MRP2
DDMRP
PFEP
OTD
Load / Capacity
APS
ATP
Customer EDI
Customer KPI
S&OP
MRP2
DDMRP
PFEP
OTD
Load / Capacity
APS
ATP
Customer EDI
KPI Customer
S&OP
MRP2
DDMRP
PFEP
OTD
Load / Capacity
APS
ATP
Customer EDI
Customer KPI